Health and Safety

Masks are strongly recommended in our salon regardless of vaccination status. Based on recommendations from the CDC, We have enhanced the frequency and scope of our salon’s cleanliness measures to include routine sanitization following each appointment and offering hand sanitizer to every person who enters Nadia Vassell Salon. We have taken extra precautionary measures, such as installing systems with advanced HEPA filtration systems. The health and safety of our clients and team members is a top priority and we look forward to giving you a luxury experience in a safe space. 

 

Cancellations 

Cancellation and Rescheduling Policy: To ensure that we have enough time to offer availability to other clients and keep our schedule filled, we kindly ask that you give us at least 24 hours' notice if you need to cancel or reschedule your appointment. Please note that cancellations or rescheduling with less than 24 hours' notice, no-show appointments, or cancellations made within 4 hours of your appointment time, will result in a fee of 100% of the reserved service amount.

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Bookings

To book your appointment at NVS Salon, we require both a credit card and a non-refundable deposit. The deposit will be added to your service cost upon completion of the appointment. Please note that the deposit cannot be refunded. When booking your appointment at NVS Salon, you will receive a detailed policy outlining our terms and conditions. This policy will include information on our cancellation and rescheduling policies, as well as any fees or deposits required to secure your appointment. We encourage all clients to read and understand our policies to ensure a smooth and enjoyable experience at our salon.

 

Timeliness 

Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment may be asked to reschedule and will be expected to pay for the time they reserved. When possible, we will do our best to alter your services so that we can offer you the appointment upon your arrival; however, we do not have the ability to do this with many of our services. If you are running just a few minutes behind, please give us a quick call to update us on your status. If you are running more than 15 minutes behind, please call us to reschedule your appointment. The cancellation policy applies in this scenario.

 

Deposits

We require a deposit when scheduling a service via our online booking platform, email, phone, text, DM.  The Deposit will be deducted from your final bill when checking out. Deposits are non-refundable.

 

Payment Methods 

A credit card is required to secure appointments. We are a cashless and contactless Hair salon and all payments are accepted in form of credit cards (Visa, Mastercard, American Express or Debit Card). All prices after consultations are final and do not include tax and gratuity. Prices are subject to change without notice at the discretion of management. Contact our salon coordinator for the most current pricing. Cash will not be accepted as a payment method except for gratuities. You may use cash or Venmo to tip staff. 

 

Gratuity 

Gratuities are left to your discretion and cannot be added on credit cards. We encourage gratuities in cash or Venmo for stylists and assistants. 

 

Client Satisfaction 

We guarantee our services and products; therefore, if for any reason you are not satisfied, please notify management within 7 days of the original appointment and we will ensure your satisfaction. Products may be returned or exchanged if it was sold damaged or you experience an allergic reaction. Monetary refunds will not be made for services rendered; We will do our best to ensure that you are satisfied. However we will happily make adjustments to the original service upon approval of your stylist. Requests for service adjustments must be made within 7 days of the original appointment. If you have questions or concerns about a service you are getting or have received, please do not hesitate to reach out to us by phone, email or text here. 

 

Clothing and Personal Items 

We are not responsible for any lost/damaged/soiled clothing or personal items during your visit. We encourage you to wear the robe that is provided to ensure your clothes stay clean and damage-free. Please let our staff members know if there are any concerns before a service is performed. 

 

Purchases 

All retail sales are final. Gift cards are not redeemable for cash and cannot be returned. 

 

Gift Cards 

To redeem a virtual gift card, please be sure to have the gift card ID number ready to show the front desk. The gift card number can be found in your gift card receipt email. 

 

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Children 

We love children, of all ages. To ensure their safety and a relaxing experience for all our clients, we ask that your children visit us only when they have an appointment and are accompanied by an adult. 

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