Q: What are your hours?
A: Tues– Friday: 11 to 6:30pm Saturday: 10 to 4pm Sundays and Mondays: Closed
Q: How do I schedule an appointment?
A: You can schedule your appointment online. New client reservations for your appointment are held with a credit card.
Q: How do I choose the right services and products?
A: We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a a new haircut, the big chop, hair extensions, or silk press, hair color, or what products too use at home, we are always available to answer your questions.
Q: What can I expect from my hairstylist during my salon visit?
A: Your hairstylist will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She or he will let you know what to expect, and will find out if you have any special needs or concerns.
Q: Should I wash my hair before I arrive for my visit?
A: Our duty here at The Nadia Vassell Salon is to provide you with the ultimate experience, it is not recommended to wash your hair before your visit. Our hairstylist assistant will shampoo your hair before all services.
Q: Are reservations necessary?
A: We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation.
Q: Can I book extra services while I am at the salon?
A: It is possible, please ask! We will always try to accommodate your wishes, although we do recommend that you book your services in advance.
Q: What methods of payment do you accept?
A: Cash, Visa, Mastercard, American Express. We do not accept Venmo, Cashapp, nor Zelle as form as payments.
Q: What is your pricing policy?
A: All prices are subject to change. Product refunds must be done within 15 days of purchase with original receipt. Refunds may only be given to the original purchaser. In the event that you are unhappy with a service performed here at The Nadia Vassell Salon, Please call or email us within 3 days of receiving your service and we will re-do your hair. There are no refunds on services.
Q: How does the tipping process work? What is normal?
A: Our prices do not include gratuities for your hairstylist. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. Tips are accepted in Cash/Venmo only.
Q: What is your cancellation policy?
A: Providing elevated salon experience (ESE)is the core of our business. Because salon services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding.
Q: Do you accommodate late arrivals?
A: We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. There is a possibility upon arrival that we are unable to perform all the services booked, however, we will try our best to accommodate you. we can only conduct services within your scheduled appointment.
Q: What is proper salon etiquette?
A: Nadia Vassell Salon is a professional environment. Please respect all of our guests’ right to privacy and quiet, if you need to take a phonecall, please do so quietly.
Q: Do you allow children in the Salon?
A: Children are welcome as long as they are scheduled for services. If not, we ask that you respect the other guests’ peace and quiet by leaving your children at home. This also allows you time for yourself to enjoy your services.