Return & Exchange Policy

Your satisfaction is important to us! We have a 15-day return policy. If you are not satisfied with your Hair Freaq Haircare products online purchase or it arrives damaged, simply return the unused portion, and we will gladly issue a refund/exchange. 

1. Before returning your item(s), please email us your order number to obtain a Return Request Form to complete.

2.  Complete the Return Request Form. Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address, and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Nadia Vassell, LLC and Hair Freaq are not responsible for any returns lost in transit.

3.  Please address your return package to:

Hair Freaq, LLC

C/O Nadia Vassell Salon

110 Suffolk St. Suite 1C

New York, New York 10002